Welcome to Miz Mooz’s FAQ section! We’ve compiled answers to the most common questions about our handcrafted footwear and versatile clothing collections. Whether you’re curious about sizing, shipping, or returns, we’re here to help you shop with confidence.
đī¸ Product Information
What types of products does Miz Mooz offer?
We specialize in handcrafted footwear and versatile clothing collections. Our product range includes:
- Footwear: Boots, Flats, Heels, Loafers, Oxfords, Sandals, Sneakers & Athletic Shoes
- Clothing: Dresses, Hoodies & Sweatshirts, Pants, Shirts & Tops, Shorts, Sweaters, Coats & Outerwear
Are Miz Mooz products handcrafted?
Yes! All our footwear and clothing items are carefully handcrafted, emphasizing quality craftsmanship and attention to detail that you can feel in every stitch and seam.
How do I determine my correct size?
We provide detailed size charts for each product category. For the most accurate fit, we recommend measuring your feet or body according to our guidelines and comparing with our specific size charts available on each product page.
đ Shipping & Delivery
Where do you ship from?
All orders are processed and shipped from our location in Portland, Oregon, US 97205.
What shipping options are available?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx – 10-15 business days after dispatch
- Free Shipping: Via EMS – 15-25 business days after dispatch (on orders over $50)
How long does order processing take?
Order processing typically takes 1-2 business days. Our team carefully prepares your handcrafted items before dispatch.
Do you provide tracking information?
Yes! Once your order is dispatched, you’ll receive tracking information so you can watch your style journey unfold.
Which countries do you deliver to?
We serve fashion enthusiasts worldwide! However, we currently cannot deliver to some remote areas and parts of Asia.
Why might my delivery be delayed?
Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control. We appreciate your understanding and patience.
đŗ Payments & Pricing
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is there a minimum order for free shipping?
Yes, free shipping via EMS is available on all orders over $50.
Are there any hidden fees?
No hidden fees! The price you see is what you pay, plus applicable shipping costs unless you qualify for free shipping. Customers are responsible for any customs duties or import taxes in their country.
âŠī¸ Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receiving your items. Products must be in original condition with tags attached.
How do I initiate a return?
Please contact our customer care team at [email protected] with your order details and reason for return. We’ll guide you through the process.
Are there any items that cannot be returned?
For hygiene reasons, certain intimate apparel and worn items cannot be returned. Please see our full returns policy for details.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned items. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
đ Account & Technical
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save favorites, and enjoy faster checkout in the future.
I forgot my password. What should I do?
Use the “Forgot Password” link on the login page, and we’ll email you instructions to reset your password.
How can I update my account information?
Log into your account and navigate to “Account Settings” where you can update your personal information, shipping addresses, and communication preferences.
Still Have Questions?
Our customer care team is here to help! Contact us at:
đ§ Email: [email protected]
We’re committed to helping you step into style, embrace comfort, and live confidently with Miz Mooz.